AL Services


  • Exceed Guest expectations in all aspects of their trip;
  • Maximize the unit's revPAR, optimizing the occupancy rate and using dynamic price management, complementing the human factor with cutting-edge digital solutions;
  • Allowing the owner to monitor his business without any worry and work associated with it.

Differentiating elements

  1. 1. Revenue Management
  • Dynamic and optimized prices, updated every 24 hours, based on an Artificial Intelligence (AI) algorithm complemented by a Revenue Management team assigned to Azores CASA;
  1. 2. Guest APP
  • Developed to optimize communication with Guests and proactive and permanent information exchange from pre-check-in to check-out, exceeding the expectations of each guest;
  1. 3. Guest Experience Manager
  • We assign one member of our team to organize all of our guests' experiences, from bookings for Whale Watching to a Chef cooking for them on the property;
  1. 4. Concierge
  • We have Concierges on our team trained in Hospitality, ensuring unique daily care for each of our guests and properties.
  1. 5. Cross Selling between Rentals
  • There has been a growing trend for each guest to stay overnight in 2 to 3 units in different areas of the island during their stay. As we have units throughout the island, when someone chooses one of ours, the probability of choosing the others is much higher than that of the units that are presented on the platforms individually.

Proposed Services


  • Professional photographic report of properties with camera and drone;
  • Configuration of the owner dashboard to send performance metrics;
  • Selection of specialized channels (airbnb, VRBO, Holidu, among others);
  • Creation and launch of advertisements on previous channels and on our own website exclusively for reservations:

Ad management

  • Multichannel advertising management;
  • Daily dynamic price management using an AI algorithm and a team of Revenue Management consultants;
  • Seasonal and temporal updating of photographs;
  • Calendar management;
  • Payment Management.

Reservations and Guest

  • Pre Check-in with guest identification;
  • Management and communication with the guest through a Guest APP that accompanies and supports them throughout the reservation cycle;
  • Defining the Guest profile helps with travel preparation by making reservations for the most diverse experiences on the island;
  • Check-in depending on the property: self, lockbox or in person;
  • Offer of a personalized Welcome Digital Guest Book for each property with detailed information about it and all the local experiences that can be enjoyed;
  • Declaration to SEF.


  • Professional cleaning;
  • Management of towels (preferably white for indoors and colored for outdoors) and bed linen;
  • Hotel quality amenities;
  • Welcome basket of regional products with each reservation;
  • Professional washing and ironing.

Digital Marketing

  • Social Media management team (Instagram and Facebook)


  • Maintenance:
    • structural: Management and supervision;
    • small maintenance: execution to ensure quick response (extra);
  • Possibility of a fee for garden maintenance (extra);
  • Interior Designer for differentiated preparation of your Rental (extra).


  • Access to online booking calendar;
  • Automatic Reservation and check-in email, for real-time monitoring of the operation;
  • Property performance metrics and comparison with the market;
  • Monthly Reservations Report;
  • Monthly commission calculation report.